CLASSIFICATION: Contract Administrator

SALARY GRADE: 10 (Non-Exempt/APSEA)

HIRING DIRECTOR: Mark R. Myers, Director of Pilot Negotiations and Contract Administration

QUALIFICATIONS

• Associates degree or higher
• Five (5) years previous employment with a major airline performing crew scheduling, tracking, training, compensation, or similar experience
• Knowledge of: Flight Manual Part 1, FAR 121 & 117, pilot pay compensation, pilot training and planning, vacation and sick computation, bidding, TDY, and pilot scheduling variances
• Knowledge of the AA/APA working Collective Bargaining Agreement (“Agreement”) preferred
• Sabre (DECS/FOS) working experience preferred
• Ability to use a PC & related software, e.g., Office; ability to learn customer service/call center platforms
• Excellent listening, written, and verbal communication skills
• Excellent customer service skills with prior experience resolving challenging issues

RESPONSIBILITIES

• Provide professional, courteous, and respectful support and service to APA and AA pilots
• Respond to pilot telephone, online (web-based), and email inquiries related to all aspects of the Agreement, record critical facts, and maintain call logs with call details within the applicable software
• Analyze problems and pilot concerns related to the Agreement and Federal Aviation Regulations (FAR), resolve issues as possible, and advise pilots on possible course(s) of action as appropriate
• Professionally communicate with APA membership, Negotiating and Contract Compliance committees and other APA committees, APA Officers and Directors, and APA departments and staff, as well as AA personnel and other third parties, as needed
• Develop and disseminate comprehensive written summaries of contractual violations or recurring issues to appropriate parties
• Act as expert witness (SME) at legal hearings and or arbitrations as needed
• Work closely with and support APA legal staff to resolve contractual grievances and other issues
• Performs other duties and projects as directed by the Director, Pilot Negotiations and Contract Administration and/or APA leadership
• Must be available to work various shifts, including weekends and some holidays.

This full-time position is located at APA headquarters in Fort Worth, Texas. Some minimal travel may be required. Remote work when circumstances require.

HOW TO APPLY: Send your cover letter and resume to Mark R. Myers: .

Posted 9/6/2023

CLASSIFICATION: Help Desk Technician

SALARY GRADE: 5 (Non-Exempt/APSEA)

DEPARTMENT: Information Technology

HIRING DIRECTOR: Scott Kansas, Director of Information Technology 

EDUCATION

• High school diploma required
• Technical training in network and systems administration or the equivalent experience

QUALIFICATIONS

• Previous experience in hardware and software procurement
• On the job experience installing/maintaining workstations
• 3-4 years customer support experience
• Minimum 2 or more years of experience in Microsoft operating systems
• Desktop/Laptop client software support
• Working knowledge of Microsoft Office Suite applications: Word, Excel, Outlook, PowerPoint
• Hardware installation experience
• Strong analytical skills and proficient at problem solving
• Familiarity with anti-virus applications

RESPONSIBILITIES

• Provide staff and pilot support for desktop computers, laptops and peripherals
• Install and maintain various operating systems
• Procure, configure, test and deploy new desktop hardware and software
• Schedule and install workstation updates
• Maintains user accounts, accounts' security and information in Active Directory
• Assist with MS Exchange tasks
• Responsible for maintaining equipment inventory records for the Association
• Maintains help desk system's work orders for staff and pilots
• Provides board system support during on- and off-site events
• Participates as part of a team and updates job knowledge by participating in educational opportunities
  and reading professional publications
• Protects organization's value by keeping information confidential
• Assist Information Technology Manager with any additional tasks as assigned
• Assist with administration of the phone system for the Association as assigned
• Maintain Associations IT asset inventory in designated systems
• Assist with IT audits as assigned

HOW TO APPLY: Send your cover letter and resume to Scott Kansas: skansas@alliedpilots.org.