Posted 10/30/2026

JOB TITLE: Creative Services & Content Manager

JOB RANGE: Salary

FLSA STATUS: Exempt (non-APSEA)

DEPARTMENT: Communications

REPORTS TO: Digital Communications & Engagement Director

PURPOSE

The Manager, Creative Services & Content leads APA's creative communications function, including design, video, social media, and digital content. This position is responsible for developing high-quality content, managing creative workflows, and supporting effective communications across multiple channels. The role combines creative leadership, project management, and member engagement to advance APA's communications objectives.

EDUCATION

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field
• People Management experience

EXPERIENCE/SKILS

• Experience leading creative professionals or multidisciplinary communications teams
• Demonstrated professional expertise in a creative discipline, with a strong preference for candidates with a background in graphic design, multimedia design or art direction
• Exceptional visual judgment and a strong understanding of contemporary design, typography, composition and visual storytelling
• Demonstrated ability to provide creative direction and elevate work produced by others
• Strong project-management skills and experience managing multiple concurrent projects and priorities
• Experience developing, implementing or improving creative production workflows
• Strong understanding of digital and social media communications
• Working knowledge of video production and visual storytelling
• Strong communication and stakeholder-management skills with the ability to help shape ambiguous requests into effective solutions
• Demonstrated ability to develop employees and build greater ownership and accountability within a team
• Writing, editing or broader communications experience is preferred
• Experience in using creative project-management platforms is preferred

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures, and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work, and to offer constructive feedback while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• Interacts with National Officers, department heads, staff, pilots, vendors, and other internal and external stakeholders as necessary to support departmental and organizational objectives

TRAVEL

• Minimal, if any

ENVIRONMENT

• Office-based

DUTIES

• Lead, coach and develop a team of multimedia designers and video professionals
• Establish and continually raise standards for visual design, video and creative communications
• Provide clear, actionable creative direction that strengthens concepts and execution while developing the capabilities of team members
• Own the department’s creative project-management process and platform, including intake, prioritization, scheduling, assignments, workflow and production planning
• Partner with internal stakeholders to understand their objectives and shape requests into effective communications solutions based on audience, impact, scale and available resources
• Manage competing priorities and allocate creative resources according to organizational needs and anticipated impact
• Support the growth of social media as a primary communications channel, ensuring the team has a consistent pipeline of social-first ideas and high-quality creative content
• Provide creative direction for video and multimedia projects and encourage collaboration across design, social and video
• Build a culture in which creative professionals demonstrate ownership, bring forward ideas and confidently make strategic recommendations
• Create or produce media content directly, particularly for high-priority projects, specialized needs or periods of increased production demand

EXPECTED RESULTS AND MEASURES

• Increased quality, consistency, and effectiveness of APA's visual, video, digital, and social communications
• A clear, scalable project-management workflow that improves planning, prioritization, accountability, and on-time delivery
• Strong creative support for organizational initiatives through effective collaboration with internal stakeholders and volunteer leaders
• High-performing multimedia, design, and video teams that demonstrate increasing ownership, initiative, and creative excellence
• Effective allocation of creative resources toward projects with the greatest organizational value and member impact
• Growth in member engagement across communication channels, including social media, as a result of compelling and strategically aligned content
• Effective identification and communication of emerging issues, member concerns, and opportunities through digital and social channels
• Continuous improvement in member experience and satisfaction with APA communications and digital content
• Adoption and effective use of creative, analytical, and social-media tools that improve communications performance and decision-making
• Establishment of consistently high standards for design, video, social media, and visual communications across all APA platforms

SUPERVISION EXERCISED

• Supervise multimedia designers and video professionals

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 4/6/2026

CLASSIFICATION: Negotiating Department Coordinator

SALARY GRADE: 7 (Non-Exempt/APSEA)

HIRING DIRECTOR: Mark R. Myers, Director of Pilot Negotiations and Contract Administration

QUALIFICATIONS

• Associate degree and five years of administrative support experience; or bachelor's degree or higher with three years of administrative support experience
• Paralegal experience or certificate a plus
• Minimum five (5) years' experience as an administrative professional required (without a bachelor's degree), preferably in a legal office or in a union or labor or employment law setting; experience within the aviation industry is helpful but not required

RESPONSIBILITIES

• A) 40% of time - Coordinates with more senior staff to perform administrative tasks within the department, as well as APA departments and committees supported by the department, including but not limited to, general office support, tasks supporting the implementation and management of the collective bargaining agreement, organizing and preparing documents, maintaining knowledge management protocols, providing note taking when needed during bargaining sessions and other meetings with the Company as well as during internal APA meetings, preparation of accurate and detailed meeting notes and summaries, general support of APA collective bargaining efforts, maintenance of historical documents and activity trackers, and participation in department meetings. Primary note taker for Contract Compliance Committee/AA call reviews (enforcement meetings).
• B) 40% of time - Coordinates the administration of the Negotiating Department, including coordinating office equipment and supplies; drafting departmental memos, correspondence, and other documents for staff, National Officers, Board of Directors, Committee members, and other APA Departments; managing resources; intake and phone monitoring; providing substantive responses to pilot questions (when able); handling special projects; coordination of and logistical support to department meetings, trainings, and travel; management of department schedules; and coordination of other department administrative and logistical needs.
• C) 5% of time - Supports department research efforts related to labor law, employment law, negotiating, FAA decisions, APA statutory compliance, history of party bargaining, and other topics specific to AA or APA, and compose research summaries. Conduct investigative research on various topics as needed.
• D) 5% of time - Assists the in-house attorneys and outside counsel in preparing and processing of grievances and arbitrations. When necessary, manage documents for APA outside litigation cases and coordinate with assigned counsel regarding discovery and other projects.
• E) 10% of time - Other duties as assigned by the Director of Pilot Negotiations and Contract Administration or the Senior Director for Legal Affairs.

This full-time position is located at APA headquarters in Fort Worth, Texas.

HOW TO APPLY: Send your cover letter and resume to Mark R. Myers: APA Public Email Address