Posted 7/9/2026

JOB TITLE: Receptionist

JOB RANGE: 2

FLSA STATUS: Non-exempt

DEPARTMENT: Administration

REPORTS TO: HR Administration Manager

PURPOSE

The purpose of the Receptionist role is to serve as the first point of contact for all visitors and callers at APA, providing exceptional customer service and administrative support.

EDUCATION

• High school diploma or equivalent
• Associate degree in office administration or related field preferred

EXPERIENCE

• Previous experience in a receptionist or administrative role is desirable
• Experience in a professional office environment is a plus

SKILLS

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in office software (e.g., Microsoft Office Suite) and office equipment (e.g., phone systems, printers)
• Ability to maintain a high level of professionalism and discretion
• Strong interpersonal skills and the ability to interact effectively with diverse groups of people
• Attention to detail and the ability to manage time effectively

INDEPENDENT ACTION

• Autonomous Decision-Making: Demonstrate the ability to make independent decisions regarding daily tasks and priorities, ensuring that responsibilities are managed efficiently without constant supervision
• Self-Motivation: Exhibit self-motivation and initiative in identifying and addressing tasks or issues proactively, contributing to the overall effectiveness of office operations
• Problem-Solving: Apply independent judgment to resolve routine problems and challenges that arise, using available resources and seeking guidance when necessary
• Task Management: Organize and prioritize workload effectively, balancing multiple tasks and responsibilities while maintaining high standards of performance
• Confidentiality: Handle sensitive information with discretion and confidentiality, ensuring that all tasks related to executive staff and office security are managed independently and responsibly

COMMUNICATION

• General Overview: Communication constitutes approximately 70% of the Receptionist's responsibilities, involving frequent interactions with various individuals and groups
• Visitors: Regularly greet and assist visitors, provide information, and direct them to the appropriate departments or individuals; ensure a positive and professional first impression
• Callers: Answer and manage incoming phone calls, directing them to the relevant departments or staff members; handle inquiries and provide information as needed
• Management: Provide updates and reports on front desk activities, handle administrative tasks as directed, and participate in meetings or discussions related to office operations

TRAVEL

• No travel is required for this position

ENVIRONMENT

• Work Setting: The Receptionist role is based in a professional office environment that is generally steady, with occasional periods of higher activity; the position is located at the front desk of APA Headquarters, which serves as the primary point of contact for all visitors and callers
• Physical Requirements: The role involves sitting for extended periods, using a computer and phone system, and occasionally handling packages or other physical items; the office environment is typically climate-controlled and well-lit
• Interactions: The Receptionist will interact with a diverse range of individuals, including visitors, staff, and executives; effective interpersonal skills and professional demeanor are essential for managing these interactions
• Work Schedule: The standard work schedule is Monday to Friday, from 8:00 AM to 5:00 PM; this is not a remote job; however, under certain circumstances, such as inclement weather or company closures due to unforeseen events, the phone portion of the job may be handled from home if necessary
• Safety and Security: The Receptionist is responsible for maintaining a secure front desk area and ensuring adherence to office security protocols, including monitoring visitor access and issuing badges

DUTIES

• Create a positive and professional impression of the Allied Pilots Association. Greet visitors with warmness and make them feel welcome. Answer the phone using a professional and pleasant tone
• Ensure efficient communication and seamless operations within the office
• Manage the front desk and handle inquiries
• Direct calls to the appropriate departments or individuals
• Coordinate with various departments to facilitate a welcoming and organized environment
• Prioritize and ensure timely delivery of urgent deliveries and important documents that are not for the mailroom
• Monitor office security by issuing visitor badges and monitoring access

EXPECTED RESULTS AND MEASURES

• Customer Service and Professionalism: Provide visitors and staff with a positive and pleasant experience at APA front desk
• Communication and Operations: Operational efficiency; seamlessness of office operations and any disruptions caused by issues at the front desk; fewer disruptions reflect successful communication and operational management
• Coordination and Organization: Department coordination; successfully coordinate with other departments when necessary, regarding visitors and calls
• Timely Delivery of Urgent Packages: Delivery timeliness; timeliness of delivering urgent packages and important documents to executive staff; on-time deliveries demonstrate success in prioritizing and managing these tasks
• Office Security: Security compliance; monitor adherence to office security protocols, including issuing visitor badges and monitoring access; compliance with security measures reflects successful management of office security

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 6/29/2026

JOB TITLE: Accounting Supervisor

JOB RANGE: Salary

DEPARTMENT: Accounting

REPORTS TO: Director of Accounting

PURPOSE

The Accounting Supervisor - AP/AR serves as the front-line supervisor for AP/AR-related APSEA employees within the accounting department. This role is responsible for overseeing daily accounts payable and accounts receivable operations, coordinating financial reporting activities, and supporting department-wide accounting functions. The position provides leadership, guidance, and administrative oversight to accounting staff. This position requires a highly organized and versatile professional capable of exercising independent judgment, managing multiple priorities, and supporting a collaborative accounting environment.

EDUCATION

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent business experience

EXPERIENCE

• 8–10 years of progressively responsible accounting and/or financial experience
• Minimum of 2–4 years of supervisory experience leading accounting or finance professionals
• Experience working with ERP systems, preferably Epicor ERP or similar accounting software platforms
• Strong proficiency in Microsoft Office Suite, particularly Microsoft Excel to include advanced formulas and pivot tables

SKILLS

• Strong understanding of accounts payable, accounts receivable, reconciliations, and general accounting procedures
• Ability to exercise sound independent judgment and decision-making
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong interpersonal and communication skills
• Ability to effectively support organizational initiatives
• Detail-oriented with a high degree of accuracy and professionalism
• Flexible and adaptable with a “jack-of-all-trades” mindset to support evolving departmental needs

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures, and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work, and to offer constructive feedback while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• Interacts with National Officers, department heads, staff, pilots, vendors, and other internal and external stakeholders as necessary to support departmental and organizational objectives

TRAVEL

• Minimal, if any

ENVIRONMENT

• Office-based

DUTIES

• Supervise and provide day-to-day leadership for AP/AR-related APSEA accounting employees
• Oversee administrative duties and workflow management for AP/AR accounting staff
• Prepare and distribute monthly financial reporting to committee chairs and department directors
• Perform data entry functions including journal entries within the Epicor ERP system
• Scan and index accounting department documents in accordance with departmental procedures
• Review weekly AP/AR entries and oversee the monthly past-due letter process
• Complete monthly cash book reconciliations and identify applicable credit card transaction fees
• Track monthly capital expenditures to ensure proper accounting treatment and application
• Perform month-end journal entries and assist with monthly closing processes as needed
• Assist with bi-annual FAC audits and annual third-party fiscal year-end audits
• Support annual Department of Labor LM-2/3/4 regulatory reporting filings
• Provide cross-functional support to the Director of Accounting, Accounting Managers, and other accounting staff
• Coordinate and assist with vacation coverage across accounting department positions, including support for the Accounting Manager – AP/AR
• Prioritize workloads, manage multiple projects simultaneously, and resolve administrative issues independently
• Serve as a departmental resource and liaison between Accounting and other organizational departments and committees

SUPERVISION EXERCISED

• Accounting Department AP/AR Coordinators

EXPECTED RESULTS AND MEASURES

• Work closely with the Accounting Director and managers to maintain departmental organization, budget integrity, and timely delivery of administrative and accounting support

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 6/24/2026

JOB TITLE: Production Editor

JOB RANGE: 9

DEPARTMENT: Communications

REPORTS TO: Digital Engagement Manager

PURPOSE

Lead the development, quality, and consistency of all written and narrative content across APA channels. Ensure communications are clear, timely, audience-focused, and aligned with APA priorities while supporting member engagement and effective communication with internal and external audiences.

EDUCATION

• Bachelor’s degree in Communications, Marketing, Journalism, or related field

EXPERIENCE

• 3–5+ years of experience in digital content writing or communications

SKILLS

• Strong digital content experience
• Strong understanding of content strategy and digital engagement best practices
• Exceptional writing, editing, and storytelling skills
• Experience managing editorial calendars and content workflows

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures, and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work, and to offer constructive feedback while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• Interacts with National Officers, department heads, staff, pilots, vendors, and other internal and external stakeholders as necessary to support departmental and organizational objectives

TRAVEL

• Minimal, if any

ENVIRONMENT

• Office-based

DUTIES

Content Strategy and Editorial Management

• Own and manage the editorial calendar across all communication channels, ensuring alignment with organizational priorities and campaigns
• Oversee a dynamic content ecosystem, adapting messaging across channels and formats to include (but not be limited to) email, app, website, video & podcast topics, speechwriting, and social media themes
• Ensure all communication efforts and editorial priorities support APA objectives, member engagement, and strategic communications campaigns
• Lead campaign-based content development from concept through execution

Content Creation and Storytelling

• Produce high-quality, multi-channel content including email campaigns, website copy, social media campaign overarching narratives, scripts, and executive talking points
• Translate organizational priorities into content that American Airlines pilots understand, trust, and act upon in a manner that helps further the Association’s strategic goals
• Ensure content is optimized for readability, accessibility, and digital performance
• Ensure pilots remain the face, voice, and credibility of the Association

Messaging and Brand Consistency

• Ensure clarity, accuracy, and consistency of voice and tone across all communications
• Maintain and enforce editorial standards, style guidelines, and approval workflows
• Uphold brand messaging and positioning in all written materials
• Ensure communications maintain the highest standards of fidelity, credibility, professionalism, and responsiveness

Collaboration and Cross-Functional Coordination

• Support the Digital Engagement Manager with content distribution and amplification
• Coordinate with the Communications Committee Chair and other pilot volunteers to ensure communication initiatives prominently feature pilots’ perspectives, and pilot subject matter expertise whenever practical and appropriate
• Collaborate with the Multimedia Designer to integrate visual storytelling and enhance content impact
• Work with internal stakeholders to gather insights and align messaging with organizational goals
• Incorporate member feedback, engagement trends, and analytics into content planning and development

EXPECTED RESULTS AND MEASURES

• Increased member engagement and understanding of APA initiatives, programs, and priorities
• Improved content performance across all channels (open rates, click-through rates, shares, and conversions)
• Timeliness and consistency of content delivery
• Effective translation of organizational priorities into communications products that improve member understanding and engagement
• Quality, clarity, and appropriate tone of messaging across all channels
• Alignment of content with organizational priorities and campaign objectives

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 6/12/2026

JOB TITLE: Contract Administrator

JOB RANGE: 10

DEPARTMENT: Contract Administration

REPORTS TO: Contract Administration Manager

PURPOSE

This position predominately serves to answer pilot inquiries related to the AA/APA Agreement and to identify contract violations, via phone or email, as well as providing assistance and support to the APA Negotiating Department, and the Legal Department with grievances; supports the Negotiating Committee, Contract Compliance, other committees, and National Officers with contractual issues. Incumbent also conducts new-hire training and continuing training for contract administrators.

EDUCATION

• Associate degree or higher preferred but not required

EXPERIENCE

• Minimum 5 years’ experience working for a major air carrier in the crew scheduling or a related department
• Thorough knowledge of AA/APA Agreement, Flight Manual Part 1, and FAR 121 & 117
• Experience with crew scheduling, pilot pay compensation, pilot training, and pilot planning
• Knowledge of DECS/FOS and Sabre software programs and PC skills, including Microsoft office programs, ability to learn additional computer skills and use additional programs as needed
• Working knowledge of vacation computation

SKILLS

• Excellent written and verbal communication skills required for communicating with pilot membership, AA, and APA staff
• Customer service focus and ability to maintain professional demeanor and attitude throughout long days of staffing the Pilot Resource Group and responding to inquiries

INDEPENDENT ACTION

• Each staff member is to use their knowledge, skills, and abilities to perform the work outlined in this job description in accordance with the policies, procedures and requirements developed for this position
• Staff members are expected to be proactive, to exercise initiative, to prioritize their work and to offer constructive ideas while knowing that their actions are in keeping with the overall goals and directions established by their department

COMMUNICATION

• Internal - Accurate, timely and respectful communications with coworkers, APA members, APA Board of Directors and National Officers, pilot volunteers, company employees, and vendors
• External - Staff members are responsible for maintaining the confidence of the association

TRAVEL

• N/A

ENVIRONMENT

• Common office environment

DUTIES

• Responds to telephone and electronic inquiries from pilots regarding all aspects of the working agreement, including but not limited to: listening to the pilot’s description of problem(s), making a written record of critical facts, analyzing the problem in light of the agreement and/or Federal Aviation Regulations (FAR), answering pilot’s question(s) by explaining the agreement or FAR in light of the facts presented, and advising the pilot on possible course(s) of action as appropriate
• Coordinate with Negotiating Department; Negotiating, Contract Compliance, and other Committees; the APA Legal Department and other departments; and National Officers on contractual issues
• Advise APA support staff, committees, and leadership on the working Agreement to assist them in providing knowledgeable support to the pilot members concerning contractual issues
• Perform other duties as assigned by Senior Counsel/General Manager of Contract Administration and Enforcement or Manager of Contract Administration

EXPECTED RESULTS AND MEASURES

• Provide accurate and timely responses to pilot contractual inquiries
• Attempt to resolve disputes at lowest levels of interaction
• Conduct effective and positive training to allow new hires to successfully work as contract administrators

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 5/4/2026

DEPARTMENT: Information Technology

DESCRIPTION

Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering and mathematical analysis. Update software or enhance existing software capabilities. Collaborate on software development, architectural, and infrastructure tasks, including the technical design and development of on-premises, cloud-based, and mobile-delivered products. Provide technical expertise and mentor peers, as needed. Coordinate installation of software systems. Determine system performance standards. Develop or direct software system testing or validation procedures, programming, and documentation. Deliver technical guidance, planning support, and support the implementation of agile practices. Provide mentorship to colleagues under the guidance of the Director of IT or Manager. Work with .Net Framework Content Management system using the Sitecore tool which supports thousands of pilots of American Airlines partnered with APA. Responsible for designing, developing, testing, implementing, documenting, and maintaining the associated software programs, databases, and infrastructure with multiple teams and projects in the organization. Develop cloud migration strategies and roadmaps for on-premises applications and infrastructure. Implement CI/CD pipelines using Azure DevOps or other tools for automated application deployment to foster DevOps culture. Design and implement disaster recovery with Azure Backup for data protection and business continuity plans. Troubleshoot and solve software issues. Integrate new software products with existing systems and applications. Check-in and merge software code. Perform peer code reviews, follow best practices and quality validation checks as required for projects. Provide information on projects to managers, peers and stakeholders as needed. Participate and contribute to agile development environment and team. Proactively identify problems, perform root cause analysis, investigate information, perform impact analysis, formulate, and execute plans to develop solutions.

EDUCATION/EXPERIENCE: Master’s degree + 24 mos. experience

SHIFT: M-F 8 am - 5 pm.

HOW TO APPLY: Mail ad and resume to 14600 Trinity Blvd, Suite 500, Fort Worth, TX 76155

Posted 4/29/2026

JOB TITLE: IT Administrative Coordinator

JOB RANGE: 6

DEPARTMENT: Information Technology

REPORTS TO: Director of Information Technology

PURPOSE

The Information Technology (IT) Administrative Coordinator will organize and oversee departmental calendars, schedule and facilitate meetings, implement and maintain digital filing systems, assist with departmental and project budget maintenance and expense tracking, support the Project Management Office (PMO) in tracking project activities, and provide general administrative support.

EDUCATION

• High school diploma or GED required
• Associate degree with specialized administrative and/or accounting coursework preferred

EXPERIENCE

• Minimum two years of progressively responsible administrative experience
• Proficiency in Microsoft Word and PowerPoint required; advanced Excel skills preferred

SKILLS

• General knowledge of departmental budgeting and financial workflows
• Self-motivated and able to work independently with limited supervision
• Exceptional organizational and time-management skills; strong prioritization ability
• Resourceful problem-solver
• Excellent verbal and written communication skills; strong attention to detail and accuracy
• Ability to manage confidential and sensitive information with discretion
• General knowledge of departmental budgeting and financial workflows
• Experience managing vendor relationships

INDEPENDENT ACTION

• Ability to adapt in a changing environment, self-educate on organizational history and operations and effectively prioritize and multitask

COMMUNICATION

• Must be able to communicate professionally with national officers, board member staff directors, committees, and vendors

TRAVEL

• Minimal, if any

ENVIRONMENT

• Office-based

DUTIES

Contracts, Invoices and Budgets

• Assist the IT Director and managers in preparing, submitting, and tracking annual budget expenditures
• Support creation, submission, and monitoring of approval workflows for IT AFE requests, contracts, and statements of work
• Organize and monitor vendor documentation and invoicing; track per-AFE expenditures
• Track contractor and consultant expenditures versus budget, monitor spend run rate and provide weekly reporting
• Procure non-AFE items via department credit card and reconcile monthly

Administrative

• Manage communication and scheduling for the IT Director and managers, including agendas, mail, email, phone calls, and vendor coordination
• Manage departmental travel logistics and expense reporting (accommodations, transportation, itineraries)
• Provide administrative and clerical support (typing, proofreading, spreadsheet creation, scanning, copying).
• Compile and maintain digital departmental filing systems and contact databases; develop and implement archival policies consistent with departmental and legal requirements
• Organize internal and off-site team events and meetings, including reservations, catering, equipment, and related needs
• Maintain and manage departmental office supplies
• Assist with administration of the phone system for the Association as assigned
• Maintain Associations IT asset inventory in designated systems
• Maintain professionalism and strict confidentiality with all materials and information.

Other

• Assist with orientation for incoming IT staff and committee members as needed
• Support the Help Desk by capturing and reporting support incidents and providing occasional phone support
• Perform other duties as assigned

Note: This position may require extended hours and occasional travel to support the IT department or organizational events.

EXPECTED RESULTS AND MEASURES

• Work closely with the IT Director and managers to maintain departmental organization, budget integrity, and timely delivery of administrative and project support

HOW TO APPLY: Send your cover letter and resume to Jonas Rios: jrios@alliedpilots.org.

Posted 4/6/2026

CLASSIFICATION: Negotiating Department Coordinator

SALARY GRADE: 7 (Non-Exempt/APSEA)

HIRING DIRECTOR: Mark R. Myers, Director of Pilot Negotiations and Contract Administration

QUALIFICATIONS

• Associate degree and five years of administrative support experience; or bachelor's degree or higher with three years of administrative support experience
• Paralegal experience or certificate a plus
• Minimum five (5) years' experience as an administrative professional required (without a bachelor's degree), preferably in a legal office or in a union or labor or employment law setting; experience within the aviation industry is helpful but not required

RESPONSIBILITIES

• A) 40% of time - Coordinates with more senior staff to perform administrative tasks within the department, as well as APA departments and committees supported by the department, including but not limited to, general office support, tasks supporting the implementation and management of the collective bargaining agreement, organizing and preparing documents, maintaining knowledge management protocols, providing note taking when needed during bargaining sessions and other meetings with the Company as well as during internal APA meetings, preparation of accurate and detailed meeting notes and summaries, general support of APA collective bargaining efforts, maintenance of historical documents and activity trackers, and participation in department meetings. Primary note taker for Contract Compliance Committee/AA call reviews (enforcement meetings).
• B) 40% of time - Coordinates the administration of the Negotiating Department, including coordinating office equipment and supplies; drafting departmental memos, correspondence, and other documents for staff, National Officers, Board of Directors, Committee members, and other APA Departments; managing resources; intake and phone monitoring; providing substantive responses to pilot questions (when able); handling special projects; coordination of and logistical support to department meetings, trainings, and travel; management of department schedules; and coordination of other department administrative and logistical needs.
• C) 5% of time - Supports department research efforts related to labor law, employment law, negotiating, FAA decisions, APA statutory compliance, history of party bargaining, and other topics specific to AA or APA, and compose research summaries. Conduct investigative research on various topics as needed.
• D) 5% of time - Assists the in-house attorneys and outside counsel in preparing and processing of grievances and arbitrations. When necessary, manage documents for APA outside litigation cases and coordinate with assigned counsel regarding discovery and other projects.
• E) 10% of time - Other duties as assigned by the Director of Pilot Negotiations and Contract Administration or the Senior Director for Legal Affairs.

This full-time position is located at APA headquarters in Fort Worth, Texas.

HOW TO APPLY: Send your cover letter and resume to Mark R. Myers: APA Public Email Address