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Eligibility and Benefits Coordinator
posted on May 05, 2022 16:12


Posting Notice: 2022-02
Job Classification: Eligibility and Benefits Coordinator
Immediate Supervisor: Director of Benefits
Hiring Director: Director of Benefits
Salary Grade:6 (Non-Exempt: APSEA)


  • 3 + years of employee benefits experience preferred
  • Bachelor’s degree preferred
  • Working knowledge of ERISA, HIPAA, ACA, and other benefits-related laws
  • Must have excellent customer service skills
  • Excellent research and analytical skills
  • Excellent organizational, writing, grammar and editing skills
  • Excellent interpersonal and follow-up skills
  • Ability to work independently and multi-task projects with varying priorities and deadlines
  • Ability to handle sensitive documents and maintain confidentialit


  • APA Benefit Plans: Ability to comprehend, effectively communicate, and understand benefit plan language associated with eligibility and special enrollment periods. Responsible for assisting members with eligibility plan questions for all APA-Sponsored Benefit plans; Must maintain detailed call records; Ability to learn database supported by Third Party Administrator (TPA) and work directly with TPA on all eligibility related matters; Ability to resolve inquiries related to contributions
  • Online Benefits System: Primary point of contact for online benefits system; Assist members with enrolling in system and all system inquiries. Ability to create system reports and verify accuracy of system data; work directly with TPA to resolve system related issues; Beneficiary and Dependent system auditor
  • APA Benefit Plan Documents: Ability to understand, update, and interpret Plan language; Provide direct support to Compliance Analyst for all APA-Sponsored Benefit plans (booklets and amendments), as required
  • APA Appeals Process – Support Compliance Analyst with appeals process in preparing and obtaining data/documentation and provide direct support to the BRAB, as required
  • Special Projects: Provide support on special projects, as required
  • Federal and State laws: Ability to research, read, and understand Federal/State laws as it relates to benefits
  • Provide rotating relief for lobby receptionist and perform other functions as directed by Manager, Benefits Director
  • Cross-training and perform other tasks as required

To apply, please submit your resume and/or letter of interest to the Director of Benefits.

This posting announcement is made in accordance with Section 4.5(a) of the Collective Bargaining Agreement between the Allied Pilots Association and the Allied Pilots Staff Employees Association.

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About APA:

APA is a unique place to work.  We are the union representing the 15,000 pilots of American Airlines.

In accordance with the collective bargaining agreement between APA and the Allied Pilots Staff Employees Association, job openings covered by that agreement are posted for internal candidates first before being advertised externally.

APA Benefits:

401(k) Plan: APA deposits an amount equal to 10 percent of an employee’s gross pay every two weeks with each paycheck. In addition, if an employee contributes, APA will match up to 5 percent of the employee’s contributions.

Comprehensive medical benefits.

Two weeks’ vacation and two weeks’ personal time.

Business casual attire, with jeans every Friday.

The Allied Pilots Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.