Accolade is here to help you find your way. So, if you are ever unsure of who to contact or where to go with a Plan or health related question, Accolade should be your first call.
Accolade health assistants can be reached Monday-Friday, 7 a.m. to 10 p.m. CT at 1(833) 346 3929 (FIND-WAY). You can also visit your Accolade member portal via my.aa.com or download the Accolade mobile app to contact Accolade via secure message at any time, and they'll return your message during their normal business hours.
Benefits Service Center
For questions about enrollment, eligibility, health spending accounts, direct billing, benefit deductions or dependent verification, contact the American Airlines Benefits Service enter at 888-860-6178, 9 a.m. to 6 p.m. CT Monday through Friday. You can also chat or send a secure email by logging into the Benefits Service Center.